Refund Policy

Full refunds are available within 7 days of purchase when: · No credits from the purchase have been consumed · The request is submitted within 7 days of payment Refunds are issued to the original payment method and may take up to 7 business days.

If some credits from the purchase have already been used, only the unused balance is refundable. Example: · You purchase 400 credits and consume 60 → the 340 unused credits are refundable. · The 7-day window from purchase still applies.

Refunds may be declined under Korean e-commerce law when: · All purchased credits have been consumed · The 7-day window has elapsed · The account was suspended for material breach of the Terms (handled separately if a legal dispute is ongoing)

Subscriptions (Lite, Standard and Pro) are refunded as follows. Credits spent on the learning tools count as credits used. · Within 7 days of the current period's payment, with no credits spent since (monthly and annual): full refund, available right away from "Turn off auto-renew" in the subscription section of the billing page. The subscription ends immediately and that week's subscription credits are removed. · Monthly plans, otherwise: if you cancel and ask for a refund by email (support@lectranscribe.com), you receive the prorated fee for the remaining period, minus the value of subscription credits used in that period (at credit-pack list prices). · Example: a KRW 19,900 Standard payment, cancelled with a refund request after 10 days with 300 subscription credits used, refunds the remaining 20 days (about KRW 13,270) minus the value of the credits used. · Annual plans, otherwise: you can end the plan early at any time from the billing page and get a refund right away. The refund is the amount paid for the current billing period minus the sum of the monthly list prices of each month started since the period began, and never less than zero. Each month counts at the plan used that month (the higher plan if you upgraded during it). No other penalty or fee applies. The subscription ends immediately and the unused part of that week's subscription credits is removed. · Annual example: ending a KRW 99,000 Lite annual plan in its 5th month refunds 99,000 − 5 × 9,900 = KRW 49,500. From the 10th month the deduction reaches the annual price, so nothing is refunded. The payment provider's tax rounding may make the refund up to KRW 1 lower, never higher, than shown. · Turning off auto-renew (cancelling at period end) is a single action on the billing page for monthly and annual plans. Without a refund, no further payments are made and the subscription stays active until the end of the period already paid for. · Switching from monthly to annual takes effect immediately and starts a one-year period that day; you are charged the annual price minus the unused part of the monthly period. Switching from annual to monthly takes effect at the end of the paid annual period. · Extra weekly credits given in events are not refundable, and event weekly bonuses do not apply to annual plans.

Regardless of the 7-day window, credits are fully refunded or re-credited when: · Credits were consumed on a transcription that failed due to a server error (credits auto-refund) · A payment was charged twice or the amount is incorrect · Credits were deducted outside the User's intent Email us as soon as you spot it — we'll act within 48 hours.

If a User under 19 paid without the consent of a legal guardian, the User or guardian may cancel the purchase and receive a full refund under Korean civil and e-commerce law — regardless of the 7-day window.

Email us with: · Your account email · Order number, or the date and amount of the payment · Reason for the request Email: support@lectranscribe.com We reply within 2–3 business days; processing can take up to 7 business days.

Payments are sold and charged by Polar (Polar Software Inc.) as merchant of record; cancellations and refunds go back to the original payment method through Polar. · Polar terms: https://polar.sh/legal/terms

Refund disputes are resolved under this policy, the Terms, and applicable Korean law. If no agreement can be reached, Users may seek help from Korea's 1372 Consumer Counseling Center (ccn.go.kr) or the Consumer Dispute Settlement Commission of the Korea Consumer Agency (kca.go.kr).